Privacy Policy
Last updated: August 12, 2026
1. Introduction
Welcome to Maxy ("Maxy", "we", "us", or "our").
Maxy provides AI-powered chatbot and business automation services that allow businesses to create, configure, and deploy AI chatbots on their websites.
This Privacy Policy explains how Maxy collects, uses, stores, and protects information when you visit our website, use our platform, interact with a Maxy-powered chatbot, or otherwise use our services.
We respect your privacy and are committed to protecting the information entrusted to us.
2. Information We Collect
Depending on how you use Maxy, we may collect or process the following types of information.
2.1 Account Information
When a business creates or uses a Maxy account, we may collect information such as name, email address, company name, account credentials, client or account identifiers, subscription information, and account configuration details.
2.2 Chatbot Conversations
When you interact with a Maxy-powered chatbot, the chatbot may process and store information such as questions, messages, chatbot responses, conversation history, and related timestamps.
2.3 Lead Information
Businesses using Maxy may configure their chatbots to collect information from their website visitors. This may include names, email addresses, phone numbers, service requirements, appointment information, and other information voluntarily submitted by visitors.
The business operating the chatbot is responsible for determining what information it collects from its visitors and for providing appropriate privacy notices to those visitors.
2.4 Uploaded Documents
Businesses may upload documents to create a private knowledge base for their chatbot. Uploaded documents may be processed into text content, document chunks, vector embeddings, and related metadata required for document retrieval.
2.5 Usage Information
We may collect service usage information such as message counts, token usage, request timestamps, account usage, subscription-plan usage, and technical information necessary to operate and secure the platform.
3. How We Use Information
We use information only as reasonably necessary to provide, maintain, secure, and improve Maxy.
- Provide and operate the Maxy platform.
- Generate AI-powered chatbot responses.
- Search customer knowledge bases.
- Process uploaded documents.
- Provide FAQ and RAG functionality.
- Manage chatbot conversations.
- Provide lead-generation functionality.
- Manage subscriptions and usage limits.
- Maintain platform security.
- Detect and prevent abuse or unauthorized access.
- Troubleshoot technical issues.
- Communicate with customers about their accounts or services.
- Comply with applicable legal obligations.
4. Your Information Is Not Sold or Shared for Advertising
Maxy does not sell, rent, or share your personal information with third parties for their own advertising, marketing, or commercial purposes.
We do not sell customer databases, chatbot conversations, leads, uploaded documents, embeddings, or personal information to advertisers or data brokers.
We do not use your information to create advertising profiles for sale to third parties.
Your information is used to provide and operate the Maxy services requested by you or by the business using Maxy.
Necessary Service Providers
To operate Maxy, certain information may need to be processed by technology and infrastructure providers that provide services to us.
Depending on the functionality being used, these providers may include cloud hosting providers, database and storage providers, artificial intelligence providers, security and infrastructure providers, and payment or subscription providers where applicable.
These providers process information as necessary to provide services to Maxy and are not authorized by Maxy to use your information for their own advertising or to sell personal information.
5. AI Processing
Maxy uses third-party artificial intelligence services to provide AI-powered chatbot responses and semantic search functionality.
When an AI-powered response is required, information necessary to generate that response may be processed by an AI service provider.
Depending on the chatbot functionality, this may include the user's question, relevant information retrieved from the applicable knowledge base, and conversation context necessary to generate the response.
We do not sell or provide your information to AI providers for advertising purposes. AI processing is used to provide the functionality of the Maxy platform.
6. Customer Knowledge Bases
Businesses using Maxy may upload documents and other business information to create their chatbot knowledge bases.
Knowledge bases are associated with the applicable customer account.
We use client and account identifiers to help maintain separation between different customers and their respective knowledge bases.
A customer's documents, FAQs, embeddings, conversations, and other account information are not intentionally made available to another Maxy customer.
7. Business Customer Responsibilities
Businesses using Maxy are responsible for the information they upload to the platform and the information they collect through their chatbots.
Businesses are responsible for:
- Determining what personal information they collect.
- Providing appropriate privacy notices to their website visitors.
- Obtaining required permissions or consent where applicable.
- Using collected information lawfully.
- Configuring their chatbot appropriately.
- Handling requests from their own users where required by applicable law.
Maxy provides the technology platform but does not determine the purposes for which every customer chooses to collect information from its own website visitors.
8. Data Storage and Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Our platform uses authentication, authorization, database access controls, client/account separation, and cloud infrastructure designed to protect stored information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information transmitted to or stored by the service.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Maxy services.
- Maintain customer accounts.
- Maintain chatbot functionality.
- Track service usage.
- Meet contractual obligations.
- Comply with applicable legal requirements.
- Resolve disputes.
- Prevent fraud or abuse.
- Protect our services and users.
Where information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and operational requirements.
Customers may contact us regarding deletion of information associated with their account.
10. Cookies and Similar Technologies
Maxy may use cookies, local storage, and similar technologies where necessary to:
- Maintain login sessions.
- Remember user preferences.
- Provide platform functionality.
- Improve security.
- Maintain the functionality of our website.
Where applicable, additional technologies may be used for analytics or service improvement.
You may control certain cookies through your browser settings. Disabling essential technologies may affect the functionality of some parts of the website or platform.
11. Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include rights concerning:
- Access to personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Withdrawal of consent where applicable.
- Raising privacy-related complaints.
- Other rights provided by applicable law.
To make a privacy-related request, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Maxy is intended primarily for businesses and general audiences.
Our services are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
Businesses using Maxy are responsible for ensuring that their chatbot configurations comply with applicable requirements concerning children's personal data.
13. Third-Party Services
Maxy relies on third-party technology and infrastructure providers to operate the platform.
These may include providers for:
- Cloud hosting.
- Database services.
- Storage.
- Artificial intelligence.
- Embedding generation.
- Security.
- Authentication.
- Payments and subscriptions, where applicable.
These providers may process information as necessary to provide their services to Maxy.
We do not authorize these providers to use Maxy customer information for their own advertising or to sell Maxy customer information.
Third-party providers may have their own privacy policies and terms governing their services.
14. International Processing
Some technology and infrastructure providers used by Maxy may process information in locations outside India.
Where information is processed through third-party providers, we take reasonable steps to use providers and arrangements appropriate for operating the service and protecting customer information, subject to applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage users to periodically review this Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Maxy handles information, please contact us.